Maximize Your Earnings through Employee Training

Maximize Your Earnings through Employee Training

Hi!
When people from outside your company call, what impression do they get?

Does it sound like "Lorraine's phone" or something more amicable like "Thank you for calling The Office Organiser, this is Lorraine"?
The phrase "hold the line" is used both before and after the speaker has opened their mouth to speak.
I had to double-check that I had dialed the correct number because the person was either "Lorraine speaking" (completely omits the name of the company) or spoke too quickly for me to get their name.
On occasion, after a promising first interaction, the person's response of "Hold the line for a tick/sec" has been disappointing.
"I need to find a piece of paper to write your message down"
"Can you hold on while I find a pen"
"Just a tick, I'll pop you on hold" "Alright, I'll see if she's available"
The Art of Painless Company Failure
My 22-year-old daughter just got back from a three-week break as a flight attendant. A few days at a health resort sounded like just what she needed.
Because it is unusual to read of someone so young investing their own money, this made me very happy as her mother.Who would do something so good for themselves when the sum is above $2,000?
She ultimately settled on a famous Queensland resort after we discussed her alternatives. Tia (my daughter) was treated with complete disinterest on both instances that she interacted with the salesperson and receptionist. A huge letdown was the unenthusiastic and unhelpful staff.
Even though Tia had never been to the retreat before, her impressions suggested it was extremely unprofessional and poorly organized. What kind of experience should one expect if this is their standard procedure when interacting with prospective clients?
Finally, she made up her mind to visit Camp Eden, a place that my husband and I have been to. She felt distinguished and respected when she made her inquiries and, later, her reservation.
She called me after spending the last five days at the retreat to express her gratitude.
When you call, who answers?
The first impression your company makes on outsiders is the one who answers the phone. Who, then, is making a first impression on the world through your company's phone system, reception, or Director of First Impressions?
All the glossy brochures, presentation kits, business cards, and polished salespeople in flashy cars and offices in the world won't save you from the risk of losing credibility and customers if your outside appearance isn't consistent with your inner professionalism.
The receptionist's treatment of me has caused me to spend my money elsewhere on occasion.
Who is at Responsibility?
Are you to blame for your people? No. Whoever owns or manages the company is ultimately responsible. They neglect their most valuable asset—their employees—because they are too preoccupied with running the company to pay attention to customer service.
Get your phone's appearance in shape with these easy-to-implement tips.
Best Practices for Making and Receiving Phone Calls
Make sure your staff knows how to properly answer the phone.
Put a script beside each phone so they don't have to worry about forgetting their lines.
While answering the phone, make sure to stand up and smile every time. Getting off your behind is as easy as getting up and smiling down the line!
In order to get a feel for your company's friendly greeting, professional demeanor, etc., have some customers and some outsiders (who could be potential prospects) call in and give you their thoughts.
Establish a method of message taking that is universally followed. Use email, message boards, or duplicate message pads, for example. Attach writing implements to the notepads.
It is recommended that you answer the phone as soon as the third ring occurs. Customers may assume no one is available if they have to wait too long to get a response, leading them to look elsewhere. Responding too quickly could give the impression that you're unoccupied.
"Please" and "Thank you" are two words you should learn.
The Last Say
In the end, it's the little things that matter. The fundamentals, the simple, the grim details of living.
You might lose customers, respect, credibility, and more if you choose to ignore them. If you neglect the finer points, no one will be able to notice you.
Enjoy your week!
Laurel Pirihi
Oh my goodness!

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